Need pool heating help? Call 800-600-5242
Pool Triage Pool Heating Requests
Pool Heating Dispatch

Pool heater or heat pump stopped heating?

Send one clean request with the service ZIP, equipment type, symptom, and preferred timing. Pool Triage keeps the job focused on the pool heating problem instead of sending you through a generic contractor form.

Service ZIP Heater symptoms Heat pump behavior Scheduling window
Request Triage

Cold water, error codes, weak recovery, failed starts.

The first step is getting the right details into one place so the call can be sorted, scheduled, and followed up without repeating the story.

ZIP FirstThe request starts with where the pool is, not a vague “near me” lead.
Equipment ClarityGas heater, heat pump, installation, or replacement each gets treated differently.
Symptom NotesNo heat, short cycling, lockouts, weak recovery, leaks, or age all matter.
Follow-Up ReadyContact, timing, pool address, and notes stay attached to the request.
Request Intake

Start A Pool Heating Request

Add the ZIP, pool address, and the exact behavior you are seeing. Short notes are fine as long as they are specific.

Contact details Service ZIP Pool address Equipment behavior

Pick the job type before the conversation gets messy

Repair, installation, and replacement calls do not need the same questions. Choose the path that fits the pool so the follow-up can be sharper.

Pool Heater Repair

Gas heater not firing, ignition trouble, low water temperature, service light, or a unit that runs without heating.

View service

Pool Heat Pump Repair

Heat pump starts then quits, weak output, fan or compressor behavior, freeze/flow errors, and slow recovery.

View service

Pool Heater Installation

New heater setup when the pool has no dependable heating source or the equipment pad needs a cleaner plan.

View service

Pool Heat Pump Installation

Heat pump installation for homeowners who want steady seasonal heating without guessing through the project.

View service

Pool Heater Replacement

Changeout requests when the old heater is leaking, unreliable, corroded, or not worth another service visit.

View service

Pool Heat Pump Replacement

Replacement help when the heat pump keeps locking out, can’t recover temperature, or has aged past a clean repair.

View service

What makes a request usable

A good pool heating request does not need a diagnosis. It needs the things a dispatcher or technician can act on: ZIP code, equipment type, whether the unit starts, what changed, and how urgent the timing is.

“The water is cold” is useful. “The heat pump starts, runs five minutes, then locks out” is better. The form below is shaped around that difference.

Request Intake

Tell Us What Changed

Use this form when you know the symptom but not the fix. Describe what the equipment does when it tries to run.

Contact details Service ZIP Pool address Equipment behavior

Common signals that belong in the notes

The heater clicks or starts but never brings the water temperature up.
The heat pump runs briefly, locks out, or cannot recover after cooler nights.
The old unit leaks, is badly corroded, or has already had too many repairs.
You are planning a new install and need the pad, power, gas, or layout considered.
Request Intake

Send The Job Details

If you are ready, leave the practical details here: ZIP, address, timing, and what the pool heating system is doing.

Contact details Service ZIP Pool address Equipment behavior